Frequently Asked Questions
Straight answers about our equipment, TRICARE coverage, prescriptions, the western service area, the Mission Planner, request tracking and your privacy.
Questions and answers
What does Global Dynamic Group provide?
Medical equipment in six lines: mobility, respiratory, beds and home care, bath safety and daily living, diabetes care, and women's care. We also help with repairs and replacements for equipment you already own. Browse the showroom to see each item.
Where do you serve?
The western United States. Our sister company, Global Outreach, serves the East Coast. Intake confirms availability in your state.
Which insurance do you work with?
Tricare is the coverage we've confirmed today. If you have another plan or want to pay directly, contact intake to discuss options. We can't guarantee coverage for any item.
Do I need a prescription?
Many kinds of equipment typically need a prescription for coverage. Each item page notes whether that's usual. Your provider makes that call.
What is the Mission Planner?
Four quick questions that produce a care plan with recommended equipment, the coverage pathway and next steps. You get a plan code you can print, share, or turn into a request.
I'm a veteran moving west. Can you help?
Yes. The Veteran Relocation Desk has a checklist for keeping equipment and coverage continuous, and a relocation request so intake can plan ahead of your move.
Do you have how-to guides for caregivers?
Yes. The Caregiver's Field Manual has short, printable guides on setting up a hospital bed, using a patient lift, CPAP cleaning, oxygen safety, fall-proofing, bathroom safety, choosing a walker or wheelchair, the TRICARE process and military moves. Find it in the main menu.
How do I check on my request?
Use the reference number from your receipt on the Track page. Status moves from new to contacted to in progress to closed, with updates from our team.
Should I share health details on the form?
No. The form is for logistics only. Please don't include diagnoses, conditions or member numbers. Intake will handle what's needed by phone.
Is the AI guide giving medical advice?
No. The equipment guide explains equipment and how our process works. For anything medical, talk with your provider. For a person at GDG, call 910-527-7081.